Analysis of patient and staff satisfaction in a health care institution

Authors

  • Uroš Prelesnik
  • Zdenka Deželak

Keywords:

primarno zdravstveno varstvo, bolnik zadovoljstvo, poklicno zadovoljstvo

Abstract

The article deals with the analysis of staff and patient satisfaction in a health care institution. Data gathered by means of inquiries carried out in different time periods were statistically evaluated. The results showed the level of satisfaction in the moment of the inquiry and changes in the period that follows. All the mentioned represent valuable information for the management to achieve higher quality of management.

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Published

2003-03-01

How to Cite

Prelesnik, U., & Deželak, Z. (2003). Analysis of patient and staff satisfaction in a health care institution. Slovenian Nursing Review, 37(1), 73–75. Retrieved from https://obzornik.zbornica-zveza.si/index.php/ObzorZdravNeg/article/view/2439

Issue

Vol. 37 No. 1 (2003)

Section

Retrospective (archive)

License

As the author undersigned hereby, I transfer, assign, or otherwise convey the following authorship rights as comprised in the Copyright and Related Rights Act (CRRA) to the Slovenian Nursing Review, Ob železnici 30A, 1000 Ljubljana: the right of reproduction - the exclusive right to fix the work in a material medium or in another copy directly or indirectly, temporarily or permanently, by any means and in any digital form, in whole or in part (CRRA, Article 23); the right of distribution (CRRA, Article 24); the right of making a work available and accessible through the internet (CRRA, Article 32a); the right of transformation, especially the exclusive right to translate a pre-existing work (CRRA, Article 33). The transfer of author rights applies to the article in its entirety, including pictorial and/or graphic works and possible supplements. The transfer of rights is exclusive and unlimited in duration or territory.