Izkušnje kronično obolelih pacientov s telemedicinsko obravnavo v ambulantah družinske medicine: analiza fokusnih skupin

Katja Prevodnik; Simona Hvalič-Touzery; Vesna Dolničar; Jelka  Zaletel; Jerneja Laznik; Andraž Petrovčič

doi:10.14528/snr.2022.56.4.3150

Authors

Katja Prevodnik University of Ljubljana, Faculty of Social Sciences, Kardeljeva ploščad 5, 1000 Ljubljana, Slovenia https://orcid.org/0000-0003-2566-6258
Simona Hvalič-Touzery University of Ljubljana, Faculty of Social Sciences, Kardeljeva ploščad 5, 1000 Ljubljana, Slovenia https://orcid.org/0000-0002-6310-9324
Vesna Dolničar University of Ljubljana, Faculty of Social Sciences, Kardeljeva ploščad 5, 1000 Ljubljana, Slovenia https://orcid.org/0000-0001-5414-0496
Jelka Zaletel University Clinical Centre Ljubljana, Zaloška cesta 2, 1000 Ljubljana, Slovenia https://orcid.org/0000-0002-2884-9669
Jerneja Laznik University of Ljubljana, Faculty of Social Sciences, Kardeljeva ploščad 5, 1000 Ljubljana, Slovenia https://orcid.org/0000-0003-4010-2207
Andraž Petrovčič University of Ljubljana, Faculty of Social Sciences, Kardeljeva ploščad 5, 1000 Ljubljana, Slovenia https://orcid.org/0000-0002-6401-524X

DOI:

https://doi.org/10.14528/snr.2022.56.4.3150

Keywords:

primary health care, diabetes, qualitative study, hypertension, telemedicine, user experience

Abstract

Introduction: Telemedicine is becoming an increasingly important strategy for the management of chronic diseases, which cause a high proportion of deaths in Slovenia. The aim of this study was to investigate user experiences related to the use of telemedicine devices and experiences with telemedicine among patients diagnosed with chronic diseases in primary care.
Methods: We conducted four focus groups with 19 patients with type 2 diabetes and/or hypertension in July 2020 in a Slovenian primary health care centre. Transcripts were analysed according to the principles of inductive thematic analysis.
Results: Using inductive thematic analysis, seven themes were identified: advantages and disadvantages of telemedicine, ease of use of telemedicine, two-way communication with health professionals, impact of telemedicine on patients' health, desire to use telemedicine and its accessibility, influence and support from the environment, and concern for own health. The themes are composed of 10 subthemes and 29 factors.
Discussion and conclusion: Regular use of telemedicine is most strongly influenced by patients' perceived need to use it and instructions from health professionals. Despite patients' positive experiences of using telemedicine devices, an individual assessment of their suitability for each patient is needed, including an assessment of the patient's health status, attitude towards health, and level of digital literacy.

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