Applying Betty Neuman's systems theory in understanding workplace stressors among nurses
DOI:
https://doi.org/10.14528/snr.2024.58.4.3281Keywords:
clinical environment, occupational health and safety, quality, nursingAbstract
Introduction: Based on Betty Neuman's theory, the aim of this study is to analyse the extent of different types of stressors (intrapersonal, interpersonal, extrapersonal and those related to healthcare) and their impact on the perception of the work environment and well-being of employees in healthcare institutions.
Methods: A descriptive, non-experimental, quantitative methodology was employed using an online survey. The survey contained 20 statements based on Betty Neuman's framework for the assessment of workplace stressors. A total of 140 healthcare professionals participated in the study.
Results: Results indicate that healthcare professionals experience a moderately low level of stressors at work, with a mean score of 54.17 on a scale of 20 to 100. A higher incidence of stressors was found among those with a master's or doctoral degree (x = 92.83, s = 0.668). The reported presence of stressors was higher at the tertiary level of healthcare (x = 80.00, s = 1.039) than at the primary and secondary levels of healthcare and social welfare institutions (x = 60.90, s = 1.039). Respondents agreed that preventing workplace injuries and illnesses is a shared responsibility (x = 4.43, s = 0.689). They also reported a high level of perceived stress due to workload ( = 3.74, s = 0.976). A higher presence of stressors was reported by shift workers (x = 89.64, s = 1.737) and emergency medical service workers (x = 73.30, s = 3.449).
Discussion and conclusion: The results emphasise the need for tailored interventions to manage stressors, especially at the tertiary level of health care, in shift work and in high-stress work environments.
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